1、 Technical support and service

In order to ensure the quality of products, the company has established a perfect, standardized, series and effective quality control and monitoring system according to the quality system standards, and has passed the ISO9000 "quality management system" certification.
According to ISO9000, the company has established a standard and standardized user service system to provide personalized services for users. In line with the service philosophy of "dedication, effort, perfection", "professional concentration, unlimited quality", the company adheres to the service tenet of "product and personality are common, service and sales are the same". It takes customers as the center, always takes customers' interests as the priority, and always considers customers, Continuous innovation, comprehensive and meticulous service to customer satisfaction, further enhance customer confidence and recognition of Jinma company, create value for customers, and realize the "five all services" of all staff, all-round, all process, all-weather and no worry from the purchase of raw materials into the factory to the delivery of finished products
the company always attaches great importance to the interests of customers, thinks of customers everywhere, constantly develops and innovates, strives to satisfy customers with comprehensive and meticulous services, further enhances customers' confidence and recognition of Jinma company, and creates value for customers
Jinma company promises to implement "Three Guarantees" for its products from the date of sale, and the three guarantees period is 12 months. Under normal service life, the main engine can be guaranteed for more than 15 years, and the main engine is guaranteed for life
service reflects the strength and commitment of a brand. With its strong strength, Jinma company wholeheartedly provides customers with pre-sales, sales and after-sales services, and tries its best to help customers move towards success
service concept - dedication, effort and perfection
service tenet - product and character are common, service and sales are the same
service commitment - three in place: speed in place, language in place, technology in place
the company promises to implement "Three Guarantees" for the products from the date of sales, and the three guarantees period is 12 months
pre sales service:
provide customers with free technical consultation, introduce the domestic and foreign industry situation, our company's general situation and product characteristics, act as a good adviser for customers, and provide suggestions for customers to reasonably choose satisfactory products
technical solutions, technical exchange and business disclosure by technical and business personnel. Can organize customers to visit the factory guidance. Before and after the whole process of investigation and demonstration, timely provide product performance, characteristics, schematic design drawings and various parameters, and actively cooperate with customers to select satisfactory product manufacturers< Br/> o, even if there are no other factors to choose from our factory, our company is also willing to provide technical advice to customers on this project so that customers can purchase products that are advanced in technology and cost effective, and recommend the same equipment to customers. Br / > service in sale:
in the technical design, optimize the design, keep improving, and actively listen to the opinions and requirements of customers. If customers have special needs, the company will try its best to meet their requirements, and try its best to coordinate the cooperation with all parties
choosing the best accessory manufacturer in China can not only meet the performance requirements, but also facilitate future maintenance and accessory supply
in the manufacturing process, we fully cooperate with the arrangement of drawing review, product supervision, inspection and acceptance, so that all the work before product delivery can be carried out in an orderly manner; Agree and allow customer inspectors to supervise equipment assembly and quality test; During the training or supervision and test period, provide customers with necessary testing instruments, tools, technical data, drawings, labor protection articles, office and other work necessities free of charge
after sales service:
the company has professional after-sales service personnel, who can quickly solve the quality problems put forward by customers. We promise to respond to the quality problems put forward by customers in 30 minutes, reply within 2 hours, and arrive at the designated site in 24 hours according to the distance
when the product is delivered to the user, the company will send a special person to open the box together with the relevant personnel of the customer
during the installation and commissioning of the equipment, the company will send experienced engineering and technical personnel to the site to guide the installation and commissioning free of charge, so as to ensure the normal and smooth operation of the product
after sales service personnel will regularly follow up the use of users' products, establish contact with users and maintenance personnel, and provide long-term technical support in terms of maintenance and use
spare parts supply at life-long cost price, supply spare parts in time, ensure customer satisfaction: reflect customer demand in time; Provide high quality and low price products to ensure timely delivery; Strictly control product quality; Pack properly to prevent omission and damage.

2、 Personnel training and service

1）Before the delivery of equipment: the company can send people to the customer's site for free training and learning (the customer provides the corresponding convenient conditions), so as to facilitate the future maintenance; Training of production technology for customer's maintenance and operation personnel
2) after the delivery of the equipment: Jinma company can assign skilled and competent technical personnel for on-site guidance and training, so that the customer's technical personnel can acquire the knowledge of operation, commissioning and maintenance
the technical personnel of Jinma company on site will explain the technical documents, drawings, operation manuals, equipment performance analysis, maintenance methods and precautions in detail, and answer and solve the relevant technical problems within the scope of the contract raised by customers; The technicians on site will also guide and help the customer's personnel in operation, maintenance, analysis and inspection
technical service for on-site equipment installation and debugging: professional personnel can be sent to the site for technical service and on-site training
service during on-site production: after the equipment is put into production, our company can provide on-site service according to the requirements of customers; Supervise and guide the normal operation of operators and the retraining of maintenance personnel
3) regularly and irregularly visit customers by telephone and on-site, timely solve various problems occurred in the actual use process for users, and guide users to correctly use, repair and manage the purchased equipment
4) emergency maintenance response time: reply to the quality problems raised within 2 hours, and arrive at the designated site within 24 hours to help users analyze and manage the problems Solve the problem
5) Jinma company is responsible for the free warranty of the supplied equipment within one year (except for the equipment loss caused by the customer's fault); Long term preferential supply of spare parts; Charge material fee for life-long maintenance and replacement of equipment parts.

Assured service: wholeheartedly, diligently and perfectly; Speed, communication and technology are in place

Service concept: dedication, effort and perfection

Service tenet: product and character are common, service and sales are the same

Service commitment: speed, language and technology

The company promises to implement "Three Guarantees" for the products from the date of sale, and the three guarantees period is 12 months.